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No one likes wait time, so we do daily shipments to get your Onja product to you as fast as possible.

We ship every weekday. If you place an order on a weekend or holiday, your order will be shipped on Monday (or the next business day). All tracking numbers are sent out at the end of the day ( before 6:00pm MST).

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Orders must be placed by 10:00am (MST) to ensure that your order is mailed out the same day. If you order after this time, it often will make same day mail outs but it not guaranteed. Please note on occasion shipping times may vary.

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Orders are shipped in discreet packaging, with no mention of the contents. Return addresses often are from a different business name.  We keep all your information private.

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Please keep in mind that Canada Post does not deliver over weekends and holidays. If you place your order on Thursday night, it will be shipping Friday and delivery usually takes 1-2 business days (arriving Monday or Tuesday). Orders placed on the weekend on holidays will be processed on the next business day.

 

Canada post does also take a bit longer to deliver to rural areas (outside of the big cities), Eastern clients also takes a bit longer for delivery. This is out of our control, but even with the FREE shipping, we send everything using Xpress post or Expedited parcel  (whichever is marked as the fastest delivery). If we are sending using Expedited - it means that it has the same delivery guarantee as the xpress post option. Late package? Let us know and we can sometimes get you some store credit from Canada Post.

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We are not responsible for replacing orders that have the wrong mailing address (please double check on checkout) or any items that are involved in postal theft.  Due to the much higher % of postal thefts when shipping to Quebec and Nunavut, we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk.

 

This means you will not receive a replacement package or refund if your package is lost or stolen. If a package is lost by Canada Post, we can help handle the investigation and cover the $100 product insurance that Canada Post covers. Please contact us if your package has not arrived before filing any complaints.

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We do ship most packages as xpresspost, however for some larger long distance orders that result in excessive shipping costs, we may adjust shipping to Expedited parcels as often the guaranteed delivery date is the same.